What coverages and conditions does the OPPO guarantee have?
At ANOVO , as the official OPPO technical service for the brand's devices, techwadia we
offer you all the important information that you should take into account about
the OPPO mobile phone warranty.
In general, as we have commented in other articles on our
blog, the General Law for the Defense of Consumers and Users in Spain
determines that the guarantee of a mobile phone , like that of any other
technological device acquired in our country, must have a minimum duration of 2
years.
The OPPO warranty terms specify a warranty period of:
•24 months for all devices,
•24 months for internal batteries,
•12 months for external batteries,
•6 months for accessories and consumables, headphones, USB
cable and AC charger.
However, from June 1, 2020, the company announced the
extension of the warranty period to 24 months for all accessories included in
the purchase of a device from that date. That is, for all OPPO devices,
accessories, chargers and headphones purchased since June 1, 2020, the warranty
has a validity period of 24 months. For those that were previously purchased,
the warranty will continue to have the specified terms of 24, 12 and 6 months.
Covers
The OPPO warranty covers the necessary repair ( cost of
spare parts and labor ) for the device to function properly.
OPPO Mobile can repair or replace a defective product
covered by the warranty with other new or factory-restored parts, if it so
chooses, provided that they offer identical features as new products.
Any part or repair carried out in an official OPPO technical
service, such as ANOVO, will be covered for the rest of the original warranty
period in force or for at least 3 months if it is about to end. Any component
or part that is replaced in a repair becomes the property of OPPO.
Warranty Exclusions
The following are exempt from the OPPO warranty service:
•Products that are not manufactured by OPPO or for OPPO.
•Those whose incidence is due to one of the following
assumptions:
•use contrary to the official user manual , other than
normal, incorrect or abusive , viruses , negligent use (including an
inappropriate voltage or power supply);
•use of parts not manufactured or distributed by OPPO
Mobile;
•any change or modification made to the device outside of an
official technical service;
•repairs carried out by third parties not belonging to OPPO
Mobile or its Authorized Technical Service;
•improper transportation or packaging used when sending the
product to be repaired to OPPO or its Technical Service;
•improper installation of third-party products such as
memory cards, for example;
•aesthetic damage ;
•damage derived from natural phenomena or catastrophes such
as lightning or tornadoes, for example;
•accidents, flood, fire, earthquake and other external
causes .
•Devices or components thereof that have modified or
illegible serial numbers or labels.
•Recovery and reinstallation of software programs and user
data is not covered by warranty.
•The loss or damage to data, programs or removable storage
units is also exempt. Having a backup copy of them will be the responsibility
of the user. It should be taken into account that OPPO can replace the product
for repair, if it deems it so, with another of equivalent quality so that all
the data stored in the original product could be lost.
•Normal wear and tear of consumable items such as removable
batteries, AC adapters and accessory parts are not covered by the OPPO
warranty.
In the event that a product cannot benefit from the OPPO
guarantee for any of the reasons explained, the user can request the company or
its technical service to repair it. In such case, OPPO Mobile will charge the
user the final cost of the parts, labor and the costs derived from the repair
service. It may also be requested, depending on the case, the payment of the
cost of preparing the budget necessary to carry out the repair. Likewise, OPPO
will not be liable for transportation, delivery and insurance costs, taxes,
import duties, etc. of those products that are out of its warranty.
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